Service Pro

How to use the Service Pro App

Service Pro Service Pro Service Pro Amenify - Service Provider Training
Free Start right now!

Anti-Poaching

What you will learn?

Service Pro App - Appointment Management
Download the Service Pro App
lock

Service Pro's have their own app to be able to see jobs.

Please download from the App Store or Google Play the app: 

Amenify - Service Pro

 -----SPANISH----

Los Service Pro tienen su propia aplicación para poder ver los trabajos.

Descargue de App Store o Google Play la aplicación:

Amenify - Servicio Pro

 

Video
Classroom content
Video - 39.3 MB
Create your Service Pro App account
lock

Super simple to create your account. 

Just add a profile picture, name, last name, select your company name under provider (IF, you are working for Amenify Directly as a Service Pro, please select Amenify Provider), email and password. 

Once you complete the registration, you will need to wait until we verify your account. Once we activate your account, you will be able to log-in

------SPANISH-----

Súper simple para crear su cuenta.

Simplemente agregue una imagen de perfil, nombre, apellido, seleccione el nombre de su empresa en proveedor (SI está trabajando para Amenify Directly como Service Pro, seleccione Amenify Provider), correo electrónico y contraseña.

Una vez que complete el registro, deberá esperar hasta que verifiquemos su cuenta. Una vez que activemos su cuenta, podrá iniciar sesión

Video
Classroom content
Video - 6.7 MB
View your appointments
lock

 

You manager has assigned appointments to you?

Please check in your app "view my appointments". This video shows you how you will view your appointments. 

----SPANISH----

¿Su gerente le ha asignado citas?

Consulte en su aplicación "ver mis citas". Este video le muestra cómo verá sus citas.

 

Video
Classroom content
Video - 2.49 MB
Check your appointment details
lock

Before going to any appointment, make sure you check all of your appointment details. Checking your appointment details and making sure you have all the information, could avoid any problems when getting to your appointment. 

-----SPANISH----

Antes de ir a cualquier cita, asegúrese de verificar todos los detalles de su cita. Revisando los detalles de tu cita y asegurándote de tener toda la información, podrías evitar cualquier problema al momento de llegar a tu cita.

Video
Classroom content
Video - 7.77 MB
Start and Complete your appointment
lock

When you click "Navigate" in the appointments, you are letting the client know that you are on your way to the appointment. 

Once you click "Navigate" you are also able to Chat with the resident for any circumstance. 

However, you are always able to call the resident as well.

 


Once you arrive to the place of the appointment, then you click "Start Job".

When you click "start job" it will show "in progress", meaning that you are in the procress of completing the appointment. 

You can chat with the resident while you are working on your appointment in case you want to clarify something with them or ask them anything

 

Once you are done with everything, you can press "in progress" and it will take you to another screen where you will complete all the checklist items. 

Once you complete the checklist items, you will click "save & complete".

Now the appointment is completed and your client is happy!

Make sure that you click on each step correctly, that way we can review the time you take to complete an appointment. From your navigation to the place to the end completion of appointment 

NOTE: If the appointment is not marked as completed, we won't be able to pay you out for that appointment. 

 

--------

Una vez que haya terminado con todo, puede presionar "en progreso" y lo llevará a otra pantalla donde completará todos los elementos de la lista de verificación.

Una vez que complete los elementos de la lista de verificación, haga clic en "guardar y completar".

¡Ahora la cita está completa y su cliente está feliz!

Asegúrese de hacer clic en cada paso correctamente, de esa manera podemos revisar el tiempo que tarda en completar una cita. Desde su navegación hasta el lugar hasta el final de la finalización de la cita.

NOTA: Si la cita no está marcada como completada, no podremos pagarle esa cita.

 

 

Video
Classroom content
Video - 18.3 MB
Best Practices - Maintaining a High Quality, Checklists
Cleaning Checklist
lock

We offer these different types of cleaning! Take a look at each checklist. 

Ofrecemos estas diferentes tipos de limpieza. Dale un vistazo a nuestras checklists para cada tipo de limpieza. 

Pdf
Classroom content
PDF - 67.3 KB
Daily Morning Checklist
lock

In your Service Pro App, you will have the quality checklist for the day on each of your appointments.

En tu Service Pro App, vas a tener la lista de calidad para el dia para cada una de tus citas de limpieza. 

 

Pdf
Classroom content
PDF - 106 KB
Poaching
Anti-Poaching Free class!

Steps to Avoid customer Poaching within the Organisation 

Pdf
Classroom content
PDF - 295 KB
Tip and Bonus Program
View your TIPS
lock

Resident will leave TIPS in the app and they will appear in your app settings. 

Video
Classroom content
Video - 1.39 MB
Ratings and Reviews
Keep average appointment rating >4.2
lock

Important to keep average appointment rating of >4.2 stars. Take a look at the video to see how to view your average ratings. 

Ask for reviews to your clients after you have completed the appointment. 

 

Important mantener el rating de >4.2 estrellas o mas. Mirar el video para ver como puedes checar tus ratings. 

Al terminar tu limpieza, puedes preguntar por ratings al cliente. 

Video
Classroom content
Video - 2.88 MB
Leaving Amenify's Signature and Brand after every clean
How to get Support from Amenify
Phone, Email and Chat support
lock

You can get support from Amenify 3 Different Ways:

1. Phone support by calling : 719 767 1963

2. Email support : [email protected]

3. Service Pro App: watch the video on how to get in touch with a representative through the app.

Video
Classroom content
Video - 9.07 MB

Amenify - Service Provider Training

All you need to learn and succeed as a Service Provider with Amenify!
Technology
Tec coursify